Support centre
Questions people actually ask.
Everything below is answered plainly, including the answers that cost us a sale. If your question is not here, the chat in the corner reaches a person.
What it is
What you are buying, and what it does.
What is an international driving permit?
An international driving permit is a booklet that translates your national driving licence into the languages named by the 1949 Geneva and 1968 Vienna road traffic conventions. It is carried alongside your own licence, never instead of it, and it lets an official or a rental agent read your entitlements in a format they recognise.
Is an international driving permit a licence?
No. It is a translation of the licence you already hold and grants no driving rights of its own. If your national licence is expired, suspended or revoked, the permit is void with it.
Do I still need my own driving licence?
Yes, always. The permit is only valid when presented together with the national licence it translates. Travelling with the permit alone will fail at a rental desk and at a roadside check.
What is the difference between an IDP and an IDL?
They are the same document under different names. "International driving permit" is the wording used in the conventions themselves; "international driving licence" is a common informal name for it. Be wary of any seller implying an IDL is a licence you can drive on by itself.
Which languages is it printed in?
The booklet carries your details in the languages specified by the conventions, including English, French, Spanish, Russian, Chinese, Arabic, German, Italian, Portuguese, Japanese, Swedish and Danish. That is what allows an officer who reads none of your documents to read this one.
Ordering
How long it takes and what we need from you.
How long does it take to get an international driving permit?
The digital copy is issued the same day, usually within minutes of a person checking your documents. Printed booklets are dispatched by tracked courier and typically arrive within five to nine working days depending on the destination.
What do I need to apply?
A valid national driving licence, a clear photograph of its front and back, a plain portrait photo of yourself, and a signature. The whole application takes about four minutes.
Can I get one after I have already travelled?
Yes. The digital copy is issued the same day wherever you are, so a permit obtained after landing still works — unlike permits from most motoring associations, which must be collected in your home country before you leave.
How long is it valid for?
The 1949 convention caps validity at three years, so a permit is issued for one, two or three years and never longer. If you bought a longer entitlement from us, you re-download a fresh document when the current one lapses.
Do I need to be in my home country to apply?
No. The application is entirely online and we ship the printed booklet anywhere in the world.
Can I buy one for someone else?
Yes. Add a second traveller at checkout and they get their own private link to fill in their own details — you never need to handle their licence images.
Where it works
Acceptance is decided by local law, not by us.
Which countries accept an international driving permit?
Around 150 countries recognise a permit issued under the 1949 or 1968 conventions. We publish the current position for every destination we cover, and tell you before you pay which document applies to yours.
Is a digital copy accepted, or do I need the printed booklet?
It depends where you are going. Many rental firms accept a digital copy, but some countries and most roadside checks expect the physical booklet. If your destination is one of those, we say so on its page before you buy.
Does it work in China?
No. China recognises neither convention. Visitors who want to drive there must obtain a temporary Chinese licence locally, and no international permit substitutes for it. We will tell you this rather than sell you a document that will not work.
Does it work in Vietnam?
Only a permit issued under the 1968 Vienna convention is recognised in Vietnam. A 1949-convention permit is not accepted there, which is a distinction most sellers do not make clear.
Can I use it to drive in the country that issued my licence?
No. The permit is for driving abroad. In the country that issued your licence, that licence is the document that counts.
Will a rental company definitely accept it?
Acceptance is set by local law and by each company's own policy, so no honest seller can guarantee an individual desk. What we do guarantee is that if the destination you told us about refuses the document we recommended for it, you get every cent back.
Who we are
The questions worth asking any seller in this category.
Are you a government agency?
No. We are a private document preparation service. We are not a government agency, a licensing authority or a motoring club, and we do not issue national driving licences. Any seller in this category claiming otherwise is misleading you.
Is this legitimate?
The document is a translation prepared under the format set out in the 1949 and 1968 conventions, and it is presented alongside your genuine national licence. It is not a forged licence and we refuse applications built on one.
What happens to my licence photographs?
They are encrypted at rest, seen only by the reviewer who checks your application, and deleted from our processing storage 30 days after your document is issued. We do not sell traveller data and never share it with rental companies, insurers or advertisers.
What if the details on my permit are wrong?
We reissue free of charge — digitally straight away, and in print on the next dispatch — regardless of who made the mistake.
Money
Refunds, guarantees, and what you actually pay.
What is your refund policy?
If the destination you told us about refuses the document we recommended for it, we refund the order in full, including the printed booklet and its shipping. You can also cancel for any reason before the booklet goes to production.
Is there a subscription?
No. You pay once. There is no recurring charge and no automatic renewal — if your permit lapses and you want another, you choose to buy one.
Do you charge for shipping?
Shipping is included in the price of a printed order. There is no separate charge added at the end of checkout.
How do I get a refund?
Tell us what happened and where, through the chat on any page or by replying to any email from us. We do not ask for a police report or a written refusal from the rental desk.
Still not answered?
Open the chat in the corner of any page. A person reads it — there is no bot, no ticket number and no queue position.
Related: why you need a permit · our guarantees · driving guides