The money-back guarantee
If the destination you told us about refuses the document we recommended for it, we refund your order in full — including the printed booklet and its shipping.
Tell us what happened and where. We do not require a police report or a written refusal from the rental desk.
Cancelling before production
Nothing has gone to production until you receive the dispatch email. Until that point you can cancel for a full refund, no reason required.
Mistakes on the document
If your name, licence number or vehicle categories are wrong, we reissue at no cost — digitally straight away, and in print on the next dispatch. This applies regardless of who made the error.
When we cannot refund
We cannot refund orders where the licence submitted was not genuine, not valid, or not yours.
We cannot refund because you chose a destination other than the one you told us about, since the requirement we checked was for the country you named.
How refunds are paid
Refunds go back to the card used for payment, usually within five to ten business days depending on your bank. We will confirm by email when it is issued.
These documents are written in plain language to describe how this service actually works. They are not legal advice, and they should be reviewed by a qualified solicitor before being relied on commercially.